Support

It means we had nothing to check it against — no supplier row matched that part number and brand — so we do not know whether the price is right. It is not the same as “this price is fine”, and we will never show it as if it were. Usually it is a part the supplier does not list, a brand name spelled differently on their side, or a vendor feed you have not connected yet.

We match on part number and brand together, never the part number alone — bare manufacturer numbers collide badly across brands, and matching on the number by itself invents violations that do not exist. If something still looks wrong, it is nearly always a brand spelled two ways between your store and the supplier. Tell us and we will map them together.

Vendor feeds are pulled every night. If a pull fails — an expired dealer key, a supplier outage — we do not show the old data as if it were fresh. The connection will say when it last succeeded, separately from when it last tried. A connection that has not succeeded for a while is the thing to look at.

That is a safety check doing its job. Before writing anything we look at the batch as a whole: how many rows, what share of your catalog, the largest single jump, and the total money being added. A supplier feed with a column mapped wrong, or a decimal in the wrong place, can pass every per-row check and still be badly wrong. Nothing was written. Check the report — especially which supplier and column it came from — and if the numbers really are right, confirm and it will apply.

A row can only be written back if we know which record it belongs to in your store. Rows imported from a file without those ids are still compared and still reported — they simply cannot be written. That is reported plainly rather than counted as a success.

Use reset your password. The link lasts an hour, works once, and signs out every other session — so if somebody else has been in your account, that removes them. Repeated wrong attempts slow the form down for a while; it clears by itself, so waiting is enough and nothing is locked permanently.

Send us the details and we will build it. We write and test each vendor reader against a real account before saying it works — we will not point our server at an address pasted into a box, which is the kind of shortcut that gets a server used to attack things on its own network. Never send us a password or dealer key; there is no field for one and we do not want it in a support queue.

Disconnecting revokes our access immediately. Stored data is deleted within 30 days, and backups age out on the same 30-day clock. Ask us any time and we will tell you exactly what is held for your account.